Payment & Delivery
Payment
- We ship orders within 1-3 business days. The terms of production and shipment items with the “backorder” status are discussed individually.
- Business days: Monday-Friday from 9:00 to 16:00.
- Orders placed after working hours are processed the next business day.
Payment methods
- PayPal
- Monobank payment system – alternative Visa/MasterCard payment method
Delivery
We deliver orders all over the world by Ukrposhta delivery service (free for orders from 100€).
- Average delivery time is 14-25 days. More details can be found in the comparative table of delivery times.
- If the order is less than 100€, or $100, you will be able to pay the shipping cost at checkout.
- If you would like us to send your order by another delivery service, please specify it in the notes to your order.
- Duties and taxes are not included.
- We deliver orders all over the world, except for such countries as russia, Belarus, North Korea, Iran.
- If you have any additional questions, please contact us at rockfront.equipment@gmail.com or in WhatsApp/Telegram +380986342377.
Delivery Terms and Customs Duties
When receiving a postal shipment from Ukraine, which is not a member of the EU, the duty-free import threshold is 0 euros in most European countries.
However, international shipments sent between individuals, with a value of up to 45 EUR and marked as “personal belongings” under the “Home Delivery” service, may not be subject to customs duties or VAT.
Example: When shipping to Poland, no customs duties are charged on the parcel if the order amount is up to 45 euros. If the order amount exceeds 45 euros, customs duties will be applied.*
The delivery cost is fully paid by the customer before shipment and will be added to the cost of the goods. In case of customs duties, the customer must pay them upon receiving the goods in the destination country.
The amount of customs duties varies for each country and is calculated according to the following scheme:
- Declared value up to 45 euros: International shipments with a declared value of up to 45 euros are not subject to additional customs duties.
- Declared value from 45 to 150 euros: International shipments with a declared value of up to 150 euros are subject to VAT at a rate of 23% or according to the country’s regulations (payable upon receipt in the country). Example: VAT calculation for a shipment with a declared value of 100 euros:(100 euros) * 23% VAT = 23 euros. Thus, the recipient must pay an additional 23 euros.
- Declared value over 150 euros: International shipments with a declared value over 150 euros are subject to customs duties ranging from 0% to 18%, depending on the type of goods, and then VAT at a rate of 23%. Example: Customs duty calculation for a shipment with a declared value of 200 euros:(200 euros) * 10% customs duty (can range from 0% to 18% depending on the type of goods) = 20 euros. VAT calculation: (200 euros + 20 euros customs duty) * 23% VAT = 50.6 euros. Total: 20 euros customs duty + 50.6 euros VAT = 70.6 euros. Thus, the recipient must pay an additional 70.6 euros.
Customs Duties and VAT by Country
| Country | Duty-Free Import Threshold | VAT Rate |
|---|---|---|
| Austria | 0 euros For more details, visit the Austrian Ministry of Finance website. | 20% |
| Belgium | 0 euros For more details, visit the Belgian Post website. | 21% |
| Bulgaria | 0 euros | 20% |
| Hungary | 0 euros For more details, visit the Hungarian Post website. | 5-18-27% (depending on the product) |
| United Kingdom | 135 GBP (~157 euros), gifts up to 39 GBP (~50 euros) For more details, visit the UK Customs website. | 20% |
| Greece | 0 euros | 23% |
| Germany | 0 euros | 19% |
| Denmark | 80 DKK (~10 euros) For more details, visit the Danish Tax Authority website. | 25% |
| Italy | 0 euros | 22% |
| Ireland | 0 euros For more details, visit the Irish Revenue website. | 23% |
| Spain | 0 euros For more details, visit the Spanish Post website. | 21% |
| Cyprus | 0 euros | 18% |
| Luxembourg | 0 euros | 21% |
| Latvia | 0 euros | 21% |
| Lithuania | 0 euros | 21% |
| Malta | 0 euros | 18% |
| Netherlands | 0 euros For more details, visit the Dutch Post website. | 21% |
| Portugal | 0 euros | 23% |
| Poland | 0 euros | 23% |
| Romania | 0 euros | 24% |
| Slovenia | 0 euros | 22% |
| Slovakia | 0 euros | 20% |
| France | All shipments are subject to duties regardless of value | 20% VAT + customs duties (0-17%) |
| Finland | 0 euros For more details, visit the Finnish Customs website. | 24% |
| Croatia | 0 euros | 25% |
| Czech Republic | 0 euros For more details, visit the Czech Post website. | 21% |
| Sweden | 300 SEK (~20 euros) | 21% |
| Estonia | 0 euros | 21% |
Other Countries
Australia, Asia, and the Middle East
| Country | Duty-Free Import Threshold | VAT Rate | Additional Information |
|---|---|---|---|
| Australia | 1000 AUD (~$700) | 10% | More information on the Australian Border Force website under “Buying Online.” |
| Vietnam | 1,000,000 VND (~$40) | 0-15% | |
| Israel | $1000 | 17% | Multiple shipments with identical goods sent to one recipient within 72 hours are considered a single shipment. Additional fees apply for courier services. Details on the Israeli Customs website. |
| UAE | 1000 AED (~$270) | 5% | All shipments exceeding $270 are subject to customs clearance and sales tax. |
| China | 5000 CNY (~$700) | 20-25% | The maximum purchase price should not exceed 5000 yuan (about $ 700), maximum 26000 yuan per year (about $ 3700) |
| Indonesia | $50 | – | For more details, visit the Indonesian Customs website. |
North, South, and Central America
| Duty-Free Import Threshold | VAT Rate | Additional Information | |
|---|---|---|---|
| Brazil | $50 | 17-19% | All shipments exceeding $50 are subject to customs clearance and VAT. |
| Canada | 20 CAD (~15) for parcels, 60 CAD (45$) for parcels, 60 CAD (45$) for gifts | Varies | The limit applies to individual postal shipments; there is no monthly limit. For more details, visit the Canada Border Services Agency website. |
| USA | $800 | Varies by State | If the duty-free limit is exceeded, payments depend on the value, quantity, and category of goods. For more details, visit the U.S. Customs and Border Protection website. |